Employee experience is a critical component of your business. It reflects an employee’s perception of the company culture, job opportunities, career advancement, perks, and benefits.

Communicating with employees to make them aware of new policy decisions, hiring, and training is one way to improve the employee experience. You can also encourage them to take part in community contributions.

Real-time monitoring

When used for the right reasons, monitoring tools or sites like Finch can enhance the employee experience. They can help businesses measure and track performance indicators like call abandonment rates, agent time spent on customer contacts, and average wait times for customer service agents. This data-driven insight can then be used to make targeted adjustments that help drive business success and improve employee experience.

Real-time monitoring is a critical component of any modern IT environment. It relays a constant stream of relevant data, allowing administrators to identify infrastructure issues quickly. This enables companies to take quicker and more effective action, leading to significant cost savings, better service levels, and improved user experiences.

For example, a company might use real-time monitoring to monitor application performance and ensure employees can log in and access the needed applications. This prevents them from going through a lengthy troubleshooting process that can result in frustrated customers and lost revenue.

Another way real-time monitoring can enhance the employee experience is through its ability to provide instant feedback to employees. This is particularly useful in helping managers keep communication lines open with their teams. In addition, it can be used to highlight and correct errors in a non-disruptive manner. This helps to build a strong trust between management and staff that can increase employee engagement and productivity.

Data aggregation

Data aggregation is a vital part of the real-time operations that make up the digital enterprise. Some ingest over three billion disparate signals for various use cases every day. This information is aggregated to provide customers with actionable insights in a way that makes sense for their business.

Think of data aggregation as a way to tidy up a messy room. It’s a process of collecting raw data and putting it into a centralized location where non-technical users can easily access it. The type of data gathered, and the granularity at which it is collected determines what kind of insight can be derived.

When it comes to enhancing the employee experience, this is especially important. Employees in the workplace expect to have a productive, attractive environment that aligns with their work preferences and goals. An excellent digital experience can lead to satisfaction and productivity. Ultimately, it can even cause employees to leave the company.

For this reason, digital employee experience (DEX) has become a top priority for many companies. Increasingly, workers operate in remote and hybrid environments and depend on their organizations to provide seamless experiences with all the tools they need to get work done. DEX ensures that the hardware, software, and technology they use to collaborate in these settings is secure and easy to use.

Integration with other systems

The best performance management systems are integrated with adjacent business systems to provide valuable insights that help inform people and organizational strategy. For example, a company that offers employee rewards can integrate its performance management system with HR systems to ensure employees receive the appropriate compensation and development opportunities.

Deskless workers are a critical part of any workforce, and their needs must be addressed to optimize performance. These employees are typically in field service roles, such as natural resources, manufacturing, healthcare, etc. They may need consistent access to internal systems and communications channels, making it difficult to track their performance.

A sound performance management system can connect top-line financial metrics that board members, and shareholders care about with the production metrics that frontline employees need to understand their impact on the organization’s success. This translates into a more precise thread connecting daily work to overall company success and inspires employees to do their best.

A performance management system can also help employees stay on track by giving them a clearer picture of their goals and progress. This includes enabling employees to self-evaluate their performance and provide feedback to managers. It also facilitates employee and manager discussions about career aspirations, fit for specific jobs or roles, and other strategic workforce planning processes.

Customization

It’s no secret that their work environments impact people’s ability and zeal to perform. Companies that can curate personalized employee experiences together with solid human connections in the workplace that promote collaboration, nurture healthy working relationships, and encourage knowledge-sharing will be able to retain a robust talent pool that is highly engaged.

A recent study found that new employees are 35% more likely to stay with a company for a year when they feel connected and that their manager has taken the time to meet with them regularly. Those same workers are also four times more profitable than disengaged workers.

Hyper-personalization is the future of employee experience. It enables HR managers to tailor rewards, benefits, work arrangements, and communications to match the unique needs of each employee. This is what millennials expect from their employers, especially after being raised in a culture of customer customization.

The best part is that implementing hyper-personalization does not have to be expensive. Most tools that can help companies customize employee experiences are free and open source. For example, a platform can provide step-by-step guidance for employees to complete their professional and personal activities in one place, using data from one source that matches their preferences and needs.